Telehealth Informed Consent

Charmhealth Telehealth involves the use of secure electronic communications, information technology, or other means to enable a healthcare provider and a patient at different locations to enable a healthcare provider and a patient at different locations to communicate and share individual patient health information for the purpose of rendering clinical care.  This “Telehealth Informed Consent” informs the patient (“patient,” “you,” or “your”) concerning the treatment methods, risks, and limitations of using a telehealth platform.   

Services Provided: 

Charmhealth Telehealth services offered by New Roads Health, LLC (“Group”) may include a patient consultation, diagnosis, treatment recommendation, prescription, and/or a referral to in-person care, as determined clinically appropriate (the “Services”).  We are licensed in the state where you are located at the time of your consultation, or otherwise meet a professional licensure exception under applicable state law, and will establish a provider-patient relationship in accordance with the laws and rules in the applicable state. ‍

Electronic Transmissions: 

The types of electronic transmissions that may occur using the Charmhealth telehealth platform include, but are not limited to: 

• Appointment scheduling;
• Completion, exchange, and review of medical intake forms and other clinically relevant information (for example: health records; images; output data from medical devices; sound and video files; diagnostic and/or lab test results) between you and us via:
• asynchronous communications
• two-way interactive audio in combination with store-and-forward communications; and/or
• two-way interactive audio and video interaction;
• Treatment recommendations by us based upon such review and exchange of clinical information;
• Delivery of a consultation report with a diagnosis, treatment and/or prescription recommendations, as deemed clinically relevant;
• Prescription refill reminders (if applicable); and/or
• Other electronic transmissions for the purpose of rendering clinical care to you.

Expected Benefits: 

• Improved access to care by enabling you to remain in your preferred location while your Provider consults with you.  Our Charm telehealth services are available 8 hours a day, 5 days a week.
• Convenient access to follow-up care.  If you need to receive non-emergent follow-up care related to your treatment, please contact your Provider by sending a message via Charmhealth Portal.
• More efficient care evaluation and management. You can expect a response within 1 hour during the business day by  a trained health coach for any administrative and/or care coordination issues. We will typically respond to any non-emergent messages within 1 business day during the week or during the next business days over weekends and holidays.

Service Limitations:

• The primary difference between telehealth and direct in-person service delivery is the inability to have direct, physical contact with the patient. Accordingly, some clinical needs may not be appropriate for a Charmhealth telehealth visit and your Provider will make that determination.
• If you believe you are experiencing a medical emergency, You should dial 9-1-1 and/or go to the nearest emergency room.  Please do not attempt to contact New Roads Health.  After receiving emergency healthcare treatment, you should visit your local primary care PROVIDER.
• We (New Roads Health) are an addition to, and not a replacement for, your local primary care provider.  Responsibility for your overall medical care should remain with your local primary care provider, if you have one, and we strongly encourage you to locate one if you do not.
• Group does have any in-person clinic locations.

Security Measures:

The electronic communication systems we use will incorporate network and software security protocols to protect the confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure its integrity against intentional or unintentional corruption.  All the Services delivered to the patient through telehealth will be delivered over a secure connection that complies with the requirements of the Health Insurance Portability and AccountabilityAct of 1996 (“HIPAA”).

Possible Risks:  

• Delays in evaluation and treatment could occur due to deficiencies or failures of the equipment and technologies, or provider availability.
• In the event of an inability to communicate as a result of a technological or equipment failure, please contact the Group at (602) 699-4536 or info@newroadshealth.com.
• In rare events, we may determine that the transmitted information is of inadequate quality, thus necessitating a re-scheduled telehealth consult or an in-person meeting with your local primary care doctor
• In very rare events, security protocols could fail, causing a breach of privacy of personal medical information.

Patient Acknowledgments:

I further acknowledge and understand the following:

1. Prior to the Charmhealth telehealth visit, I have been given an opportunity to select New Roads Health as appropriate, including a review of the provider’s credentials, or I have elected to visit with the next available provider, and have been given my Provider’s credentials.
2. If I am experiencing a medical emergency, I will be directed to dial 9-1-1 immediately and my Provider (New Roads Health) is not able to connect me directly to any local emergency services. 
3. I may elect to seek services from a medical group with in-person clinics as an alternative to receiving telehealth services. 
4. I have the right to withhold or withdraw my consent to the use of Charmhealth telehealth in the course of my care at any time without affecting my right to future care or treatment. 
5. Federal and state law requires health care providers to protect the privacy and the security of health information.  I am entitled to all confidentiality protections under applicable federal and state laws.  I understand all medical reports resulting from the telehealth visit are part of my medical record.   
6. Group will take steps to make sure that my health information is not seen by anyone who should not see it. Telehealth may involve electronic communication of my personal health information to other health practitioners who may be located in other areas, including out of state. 
7. Dissemination of any patient identifiable images or information from the telehealth visit to researchers or other educational entities will not occur without my affirmative consent. 
8. There is a risk of technical failures during the telehealth visit beyond the control of the Group. I AGREE TO HOLD HARMLESS GROUP AND ITS EMPLOYEES, CONTRACTORS, AGENTS, DIRECTORS, MEMBERS,MANAGERS, SHAREHOLDERS, OFFICERS, REPRESENTATIVES, ASSIGNS, PARENTS,PREDECESSORS, AND SUCCESSORS for delays in evaluation or for information lost due to such technical failures. 
9. In choosing to participate in a telehealth visit, I understand that some parts of the Services involving tests (e.g., labs or bloodwork) may be conducted at another location such as a testing facility, at the direction of my Provider. 
10. Persons may be present during the telehealth visit other than my provider in order to operate the telehealth technologies. If another person is present during the telehealth visit, I will be informed of the individual’s presence and his/her role. 
11. My Provider will explain my diagnosis and its evidentiary basis, and the risks and benefits of various treatment options 
12. I have the right to request a copy of my medical records.  I can request to obtain or send a copy of my medical records to my primary care or other designated health care provider by contacting the Group by sending a message on the website or sending an email to info@newroadshealth.com.  A copy will be provided to me at a reasonable cost of preparation, shipping and delivery.  
13. It is necessary to provide my Provider a complete, accurate, and current medical history.  I understand that I can log into my account at any time to access, or review my health information. 
14. There is no guarantee that I will be issued a prescription and that the decision of whether a prescription is appropriate will be made in the professional judgment of my Provider.  If my Provider issues a prescription, I have the right to select the pharmacy of my choice. 
15. There is no guarantee that I will be treated by a Group provider. My Provider reserves the right to deny care for potential misuse of the Services or for any other reason if, in the professional judgment of myProvider, the provision of the Services is not medically or ethically appropriate.  

Additional State-Specific Consents: The following consents apply to patients accessing Group’s website for the purposes of participating in a telehealth consultation as required by the states listed below:

Colorado: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Florida: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Iowa: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Maine: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Maryland:  I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here. 

Michigan: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Montana: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Nebraska: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Nevada: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Vermont: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Washington: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

Wyoming: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.

NOTICE CONCERNING COMPLAINTS -Complaints about physicians, as well as other licensees and registrants of the Arizona Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Arizona Medical Board, Attention: Investigations,1740 W Adams St, Suite 4000 Phoenix, AZ 85007,Assistance in filing a complaint is available by calling the following:

Phone: (480) 551-2700

Toll Free: (877) 255-2212

Fax: (480) 551-2702

 For more information, please visit our website at www.azmd.gov.